Refund Policy
Effective date: September 19, 2026
Jabberwocky AI is an independent creative education and game-based learning studio in New Brunswick, Canada. This policy applies to downloadable software, utilities, Minecraft Education worlds and experiences, skin packs, lesson resources, and other digital products.
1DIGITAL PRODUCTS
Because digital products can be accessed or downloaded immediately, sales are generally final once a product has been delivered, accessed, downloaded, activated, or otherwise made available.
2WHEN A REFUND WILL BE CONSIDERED
Except where applicable law requires otherwise, or where there is a duplicate charge, delivery error, or other payment-processing error, a refund will be considered only for a fatal flaw that causes the product to be completely non-functional for the purpose described at the time of purchase.
Before a refund is considered, the purchaser must first review the available tutorial videos, installation instructions, compatibility information, and support guidance and give Jabberwocky AI a reasonable opportunity to troubleshoot, provide a corrected file, restore delivery, or offer another practical remedy.
A minor defect, preference, change of mind, local device or network restriction, missing third-party software, or difficulty resolved by the published tutorial or support steps is not a fatal flaw.
3PURCHASE AND COMPATIBILITY RESPONSIBILITIES
Customers are responsible for reviewing the product description, licence level, system requirements, file size, compatibility information, and required third-party software before purchase.
We generally do not provide refunds for change of mind, choosing the wrong licence after delivery, deciding not to use a product, lacking required third-party software or accounts, or local school, district, device, network, storage, or IT restrictions.
4SUPPORT FIRST
If a product does not work as described, email ben@jabberwockyai.com with the product name, purchase email, order number if available, device and software details, and a description of the problem.
We may provide troubleshooting, an updated or corrected file, restored access, replacement delivery, store credit, a partial refund, or a full refund depending on the verified issue.
5GUMROAD PAYMENT AND FULFILMENT
Gumroad is Jabberwocky AI's payment-processing and digital-fulfilment partner. Gumroad handles secure checkout, payment processing, applicable taxes, receipts, and delivery of purchased digital files. Jabberwocky AI does not collect or store payment-card information.
Gumroad retains a significant share of each sale for providing these secure commerce, tax, receipt, and fulfilment services. Approved refunds are returned through the original payment method and are subject to Gumroad's processing timelines, procedures, currency conversion, and technical requirements.
6THIRD-PARTY PLATFORM CHANGES
Products designed for Minecraft Education or another third-party platform may be affected by later platform updates. If a product was accurately described and compatible at the time of purchase, a later third-party change does not automatically create a right to a refund. We will make reasonable efforts to maintain our worlds and produce updates or replacement files when practical.
7CONSUMER RIGHTS
Nothing in this policy removes or limits a refund, cancellation, warranty, or consumer-protection right that cannot legally be excluded under applicable law.
8CONTACT
Questions about refunds, delivery, licensing, or technical support may be sent to ben@jabberwockyai.com.