Privacy Policy

Effective date: September 14, 2026

Jabberwocky AI is an independent creative education and game-based learning studio in New Brunswick, Canada.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit JabberwockyAI.com, contact us, make a purchase, download a product, or otherwise interact with Jabberwocky AI.

We aim to collect only the information reasonably needed to operate the website, provide products, communicate with customers, process transactions, maintain security, and meet legal obligations.

1INFORMATION WE MAY COLLECT

Depending on how you use the website or our products, we may collect:

Contact information, such as your name, email address, organization, school, district, or other information you choose to provide.

Purchase information, such as the product purchased, licence type, transaction date, order status, and payment-related records.

Technical information, such as browser type, device type, operating system, IP address, approximate location derived from IP address, website activity, referring pages, and security logs.

Support information, such as messages, questions, feedback, troubleshooting details, or files you voluntarily provide when requesting support.

Licence or fulfilment information needed to deliver, activate, manage, or support a purchased product.

2PAYMENT INFORMATION

We may use third-party payment processors, merchant-of-record services, ecommerce platforms, or digital delivery providers to process purchases.

Payment card numbers and similar financial credentials are generally collected and processed directly by those providers rather than stored by Jabberwocky AI.

Those providers may collect and process information according to their own privacy policies, terms, fraud-prevention requirements, tax obligations, and legal responsibilities.

3HOW WE USE INFORMATION

We may use personal information to:

• process and fulfil purchases;
• deliver digital products;
• provide customer support;
• respond to enquiries;
• administer licences;
• maintain account or purchase records;
• prevent fraud, misuse, or unauthorized distribution;
• improve products, services, and website functionality;
• communicate important product, service, legal, or security information;
• understand general website usage;
• comply with tax, accounting, legal, and regulatory obligations; and
• protect the rights, property, and security of customers, Jabberwocky AI, and others.

4MARKETING COMMUNICATIONS

We will not send promotional email simply because you purchased a product unless permitted by applicable law and you have provided any consent required.

If we offer an email newsletter or marketing list, you may unsubscribe using the method provided in the message.

We may still send transactional or service communications relating to a purchase, licence, support request, security issue, or legal matter.

5COOKIES AND ANALYTICS

JabberwockyAI.com may use cookies or similar technologies for essential website functions, security, preferences, analytics, fraud prevention, or ecommerce functionality.

Third-party website, hosting, analytics, payment, or embedded-content providers may also use cookies or similar technologies according to their own policies.

Where required by law, consent options may be provided for non-essential cookies.

6THIRD-PARTY SERVICES

We may rely on third-party service providers for functions such as:

• website hosting;
• payment processing;
• merchant-of-record services;
• digital file delivery;
• email communication;
• analytics;
• cloud storage;
• security;
• customer support; and
• software or AI functionality.

We provide these services only with information reasonably necessary for them to perform their role.

Their handling of information may also be governed by their own privacy policies and legal obligations.

7INTERNATIONAL PROCESSING

Some service providers may process or store information outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction where it is processed or stored and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.

8DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including customer service, licence administration, accounting, tax, legal, fraud-prevention, and record-keeping requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

9DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

No website, network, transmission method, or storage system can be guaranteed to be completely secure.

10CHILDREN AND STUDENTS

Jabberwocky AI creates educational products that may be used by teachers and students.

Our website is not intended to require children to submit personal information in order to browse ordinary public product information.

We do not knowingly seek to collect unnecessary personal information directly from children.

Where an educational institution, educator, parent, or guardian uses a Jabberwocky AI product with learners, that adult or institution is responsible for ensuring appropriate consent, supervision, account management, and compliance with applicable school and privacy requirements.

11YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights relating to access, correction, withdrawal of consent, deletion, portability, restriction, or objection concerning your personal information.

Canadian privacy law may also provide rights regarding access to and correction of personal information held about you.

Not every right applies in every circumstance, and some information may need to be retained to satisfy legal, accounting, tax, security, contractual, or fraud-prevention obligations.

12ACCESS AND CORRECTION REQUESTS

You may contact us through JabberwockyAI.com to request access to or correction of personal information associated with you.

We may need to verify your identity before completing a request.

13THIRD-PARTY LINKS

Our website may link to third-party websites, platforms, educational services, or software.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

14CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our website, products, service providers, business practices, or legal requirements.

The current version will be posted on JabberwockyAI.com with an updated effective date.

15CONTACT

Questions, concerns, or privacy requests may be submitted through the contact information or contact form provided on JabberwockyAI.com.